côte&ciel bags are covered by a 1 year warranty. côte&ciel sleeves are covered by a 6 month warranty.
The warranty covers critical manufacturing defects in materials, hardware and workmanship.
If the product was purchased from an authorized retailer, please seek assistance from the store the product was purchased at.
If the product was purchased from our webstore, please open a Warranty Request on your côte&ciel account (you will first need to create an account if you do not have one already) and follow the instructions provided.
If a valid claim is received by côte&ciel within the warranty period, côte&ciel will repair the product without charge, or replace it, at our discretion.
If côte&ciel replaces your product, the replacement becomes your property and the original product becomes côte&ciel’s property.
Limitations of Warranty
côte&ciel’s warranty covers products purchased through an authorized retailer or the côte&ciel webstore only.
The warranty does not cover damages caused by incident, misuse, wear and tear (e.g. abrasions), the natural fading of colours or deterioration of materials over time.