We want you to be happy with our products. Should you for any reason be unhappy with our delivered goods, you have the right to return the unused product within 14 days (with your receipt and the original packaging including hangtag) after the arrival of the goods, and we will arrange you with a refund (excluding the shipping fee). The term begins with the receipt of the goods. We don‘t cover the shipping costs of returning your goods.
If an item is returned that received free shipping, then the shipping fee will be deducted from the refund amount. If an item is returned that makes the value of the remaining order less than the amount to qualify for free shipping then the shipping fee will be deducted off the refund amount. The return process, showing all the steps and return address, will appear when you create a request in your customer account.Consequences of Refundment In the case of an effective revocation, both parties are entitled to demand the refund of achievements mutually. In the event of deterioration of the goods, côte&ciel is entitled to claim a refund as compensation; this shall not apply when the deterioration is only based on tryout of the goods - comparable with the situation in a shop. Further you can avoid the claim for refund as compensation by using the goods carefully within the term. In the event that the refunded goods have been used, worn, washed or the signet has been removed, the refund as compensation can come up to the purchase price. Carrier for ReturnsYou can select the carrier of your choice, but we recommend using traceable carrier, such as DHL or UPS.We kindly ask you to send us the tracking number and pre-alert of your return.
If you ordered a product from côte&ciel and want to exchange it to another color, size or a different product of our product range, we offer an Exchange service for the unused product within 14 days (with your receipt and the original packaging including hangtag) after the arrival of the goods.
The exchange process, showing all the steps and return address, will appear when you create a request in your customer account.In any case we kindly ask you to send us the tracking number and pre-alert of your return for exchange, including the replacement product of your choice. We will ship this replacement product depending on availability and if the new shipping costs for another shipment are balanced out. Should your previous purchased product exceed the amount of replacement product plus new shipping costs, we will make a refund of the difference or can create a store credit for your next purchase. If the amount of your previous purchased product is less then new replacement product plus new shipping costs, you have to pay the difference upfront.If you have any further questions on our Return or Exchange policy and processed, please get back to us at firstname.lastname@example.orgThank you for your understanding.