We want you to be happy with our products. Should you for any reason be unhappy with our delivered goods, you have the right to return the unused product within 14 days (with your receipt and the original packaging including hangtag) after the arrival of the goods, and we will arrange you with a refund (excluding the shipping fee). The term begins with the receipt of the goods. We don‘t cover the shipping costs of returning your goods.
If an item is returned that received free shipping, then the shipping fee will be deducted from the refund amount. If an item is returned that makes the value of the remaining order less than the amount to qualify for free shipping, then the shipping fee will be deducted off the refund amount.
Here is the process to return or exchange a côte&ciel product:
1. Login or create your côte&ciel account and open a return or exchange request. You will be given a return address.
2. Print the RGA (Returns Goods Authorization) form containing the return address.
3. Send us the item in its original packaging, along with the RGA form, using the carrier of your choice.
4. You will be notified once the item has arrived at our end.
Receive your refund or receive a store credit to purchase your new product.
Should your previous purchased product exceed the amount of the replacement product plus new shipping costs, we will make a refund of the difference. If the amount of your previous product is less than new replacement product plus new shipping costs, you will be able to pay the difference upfront. If you see that your package has been delivered but have not received any refund yet, do not worry : We usually need 24 to 48 hours to check if the item has not been used and can thus be subject to refund.
At any time, if you have any questions, please do not hesitate to contact us
In the event of any inconsistency between the English version and the Chinese/Korean version of this agreement, the English version of this agreement will prevail.