Version: May 2018
We are committed to safeguard the privacy of individuals with respect to your personal data to maintain customer trust.
This policy sets out the basis on which we collect and process your personal data through your use of our website and/or signing up for newsletters, competitions and other marketing activities either in-store or online.
Any changes we make to this policy in the future will be posted on this page and, if appropriate, notified to you by email so please check this page regularly.
INFORMATION ABOUT US
YOUR PERSONAL DATA
Information You Provide to Us
You will provide some or all of the following information to us when you purchase goods from our website, register a customer account with us, contact us or sign up for newsletters and other marketing activities, either in one of our shops or online:
Please Note: It is important that the personal data we hold about you is accurate and up to date. Please keep us informed if your personal data changes during your relationship with us.
We do not collect any categories of sensitive personal data and this website is not intended for children so we do not knowingly collect data relating to children.
Information We Collect When You Use Our Website
As you interact with our website we also automatically collect usage and technical data (described below) about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies.
Usage Data - includes details of products and services you have purchased from us, and information about how you use our website.
Technical Data - includes:
Other - We may also receive information from third parties we work closely with such as online fashion retail platforms, delivery services, credit reference agencies and fraud prevention agencies.
Cookies and similar technologies are used to identify your device for the following purposes:
Strictly necessary cookies - These essential cookies are set throughout our website and are required for the operation of our website to:
Analytical/performance cookies - These are used to help us improve our website by:
Functionality cookies - These are used to recognize you when you return to our website. This enables us to:
Targeting/advertising cookies - These cookies record your visit to our website, your response to our online advertisements, track the pages you have visited and the website links you have followed. We use this information to:
Most web browsers are initially set up to accept cookies. You can choose to 'not accept' cookies by changing the settings on your web browser but if you block all cookies, including strictly necessary cookies, you may find that certain features on our website will not work properly.
WHAT WE USE YOUR PERSONAL DATA FOR
Data protection law allows us to collect, use, store and transfer personal information if we have one or more of the following purposes for doing so:
Below are the ways we will use your personal data to fulfill your contract and/or for our legitimate interests:
Direct Marketing We need your consent for direct marketing communications. If you have expressly given your consent to receive direct marketing from us, whether via our website or in store, we may use the information you have given us for:
At any time you can opt out of direct marketing or change your preferences.
WHO WE SHARE YOUR PERSONAL DATA WITH
We may share your information with our selected third parties for the purposes referred to above. For example:
We require all third parties engaged by us to respect the security of your personal data and to treat it in accordance with the law. Such third parties are only allowed to process your personal data in accordance with our instructions, and not for their own purposes.
Links to Other Organisations
Our website and/or apps may, from time to time, contain links to and from websites of our partner networks, advertisers and affiliates. If you follow a link these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
OPTING OUT OF MARKETING AND PREFERENCE UPDATES
If you no longer wish to receive direct marketing and updates from côte&ciel you can unsubscribe at any time by clicking on the link in the footer of the email. You can also amend your preferences within the email preference centre. Alternatively you can contact customers services vie email email@example.com.
OUTSIDE EEA - DATA STORAGE & TRANSFER
The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”) to work with third parties who we use to help us carry out the purposes referred to above or to comply with a legal duty.
Whenever we transfer your personal data out of theEEA,we will make sure an adequate level of protection is afforded to it by using one of the following safeguards:
SECURITY OF YOUR PERSONAL DATA
Our website has appropriate security measures in place to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. All information you provide to us is stored on secure servers. We have also put in place procedures to deal with any suspected personal data breach.
Where you have chosen a password which enables you to access certain parts of our website, you are responsible for keeping this password confidential. We ask you to choose an effective, secure password and not to share your password with anyone.
We recommend only connecting to secure wireless networks that you trust to reduce the risk of unauthorised people intercepting your online activity. Beware of the risks of using public wifi.
If you receive an email purporting to be from côte&ciel asking for personal data, please do not respond to the email but please let us know that this has happened so we can check whether the email is genuine.
HOW LONG WE KEEP YOUR PERSONAL DATA
We will keep your data for as long as you are a customer and thereafter we may keep it for longer in order to respond to any questions or complaints and to maintain necessary records to satisfy legal, accounting or reporting requirements. We may also keep your data for research or statistical purposes.
You have the right to object to our use of your personal information, or to ask us to delete, remove or stop using it if there is no need for us to keep it. Please let us know if you think we should not be using it, but please be aware that there may be legal or other official reasons why we need to keep or use your information.
Your rights under data protection laws in relation to your personal data are briefly summarised below, and you can exercise these rights by emailing us at firstname.lastname@example.org. Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
You will not have to pay a fee to access your personal data and we try to respond to all requests within one month.
If you have any questions or require any more information please contact us at email@example.com