FAQ

1. Where can I buy côte&ciel products?
All our products are available on our Online Store, and we deliver worldwide. côte&ciel products are also available in specialized retailers and specialty stores around the world. To find one near you, use our store locator. Please note that only our stockists can answer enquires regarding product availability. côte&ciel cannot guarantee or supervise availability through our stockists.
2. What's currently available to purchase?
The styles and colors featured on the côte&ciel online store represent our current product lineup and availability is shown on each product detail page. The côte&ciel range is constantly evolving, and certain seasonal colours and styles are available for a limited time only. Sign up for côte&ciel newsletter to stay up to date on new product availability.
3. Is there a convenient way to find out which of your pieces best fits my needs?
We do offer a broad range of bags and accessories. To help make the decision process easier, we have compiled all our product information on the “ Materials & Details “ section which you will find on each product page.
4. How do I pay?
We accept payment by Visa, Mastercard, American Express and Paypal. Click here for more details. We are committed to offering the best online shopping experience. However, if you are experiencing technical problems with our online store, please do not hesitate to contact us at store@coteetciel.com. You will be directly contacted by one of our Customer Service team members who will endeavour to solve the issue.
5. Do you ship worldwide? How much does it cost?
Yes, we ship worldwide. To find out the shipping charges and estimated delivery time for your country, please refer to our Shipment Info page.
6. Can I track my order?
Upon placing your order, you will receive a confirmation email that includes a FedEx tracking number. At any moment, you can see where you package is by using tracking service provided.
7. What is your exchange policy?
We want all our customers to be happy with their purchase, this is why we provide as much information as possible about our products, materials and sizes. However, if the product does not suit you when you see it or try it on, you can return it within 14 days. Click here to find out more about our Returns & Exchange policy.
8. What is your warranty policy?
We do our best to ensure our products are of the highest quality. However, if there is a problem we offer a 12-month warranty on all bags and a 6-month warranty on sleeves, pouches and wallets. Our warranty only covers product bought on our website. You may find more information on our Warranty page.
9. How do I know if my device fits into a côte&ciel bag, sleeve or pouch?
Our second-skin fitted côte&ciel sleeves and pouches have been tailored and engineered to fit specific Apple products. They may still be used with other devices, but please refer to each product for the specific dimensions. côte&ciel bags are designed to accommodate all makes of computers according to the screen size listed on the product description.
NB: Use the "Designed for" option on our online store.
10. Are côte&ciel products waterproof?
côte&ciel fabrics are splash resistant, which means they are resistant to rain and splashes of water. However, on products with zippers or seams, we cannot guarantee absolute water resistance.
11. How can I be sure of the Authenticity of your products?
We are proud that people are trying to copy our design. Nevertheless, côte&ciel authenticity is proven by the logos COTEETCIEL or côte&ciel, and our products are only available in our online store and at certified resellers.
12. How can I clean my côte&ciel products?
We recommend that you clean your product by wiping it with a slightly damp cloth soaked in water. côte&ciel cannot guarantee the product will not be discoloured or damaged if you clean it with alternative methods and liquids.We advise against waterproof sprays, as these may result in fabric discolouration. Please note that côte&ciel warranties do not cover damages resulting from inappropriate cleaning methods.
13. How can I clean my côte&ciel leather products?
The côte&ciel leather products were designed in Paris and engineered to the highest industry standards. They are made from genuine cowhide leather which will patina over time and any variations in color, grain and texture represent the intended design. To maintain those products’ original presentation and finish, we recommend cleaning it with a soft, dry cloth and limiting its exposure to direct heat or intensive sunlight. Care should be taken when wearing light colored garments to avoid color transfer.