Our online store ships the Côte&Ciel range worldwide, and we aim to offer the full range of products at all times (subject to availability). Côte&Ciel products are also available in specialty retailers and concept stores around the world. Find one near you using our store locator that you can access from the pages main menu.
Côte&Ciel cannot guarantee nor supervise the availability of stock at our reseller locations.
How can I know what's in stock?
The colours and styles shown on the Côte&Ciel online store represent our current product lineup and availability is shown on each product detail page. The Côte&Ciel range is constantly evolving, and certain seasonal colours and style are available for a limited time only. Sign up for the Côte&Ciel newsletter to stay up to date on new arrivals and offers.
How can I pay?
We accept payment by Visa, Mastercard, American Express and Paypal.
Do you ship worldwide? What does it cost?
Yes, we ship worldwide. To find out the shipping charges for your country, please refer to our shipping info page.
What is the estimated delivery time?
Standard Shipping: 4-6 working days Express Shipping: 3 working days These are estimated times and depend on FedEx and after dispatch of warehouse.
Can I track my order?
Yes, upon placing your order you will receive a confirmation email that includes a FedEx tracking number.
What is your exchange policy?
You may return products (with your receipt) within 14 days. Return shipping costs are non-refundable.
Do you give warranties?
There is a 12-month warranty on all bags and a 6-month warranty on sleeves, pouches and hardshells. Find more information on our Warranty page.
I have experienced some technical problems in the online store.
If you are experiencing technical problems with the online store please let us know at email@example.com. If you are able to attach a screenshot of the issue, this will aid us in finding a solution.
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How can I clean my Côte&Ciel products?
We recommend that you clean your product by wiping with a slightly damp cloth soaked in water. Côte&Ciel cannot guarantee the product will not be discoloured or damaged with alternative methods and liquids. Côte&Ciel advise against waterproof sprays, as these may result in fabric discolouration. Côte&Ciel warranties do not cover damages resulting from inappropriate cleaning methods.
Cleaning information for our leather products:
The Côte&Ciel leather products were designed in Paris and engineered to the highest industry standards. They are made from genuine cowhide leather which will patina over time and any variations in color, grain and texture represent the intended design. To maintain those product's original presentation and finish we recommend cleaning it with a soft, dry cloth and limiting its exposure to direct heat or intensive sunlight. Care should be taken when wearing light colored garments to avoid color transfer.
How do I know if my product fits into a CôteCiel bag, sleeve... or is compatible?
Our second-skin fitted Côte&Ciel sleeves, pouches and hardshells have been tailored and engineered to fit specific Apple products. They may still be used with other devices, but please refer to each product for the specific dimensions. Côte&Ciel bags are designed to accommodate all makes of computers in the sizes nominated on the product (e.g. 17”, 15”, 13” etc.). NB: Use the "shop by device" option on our online store.
Are Côte&Ciel products waterproof?
Côte&Ciel fabrics are splash resistant, which means they are resistant to rain and splashes of water. However on products with zippers or seams we cannot guarantee absolute water resistance.
Do you have any iPad 3 accessories?
Yes, our iPad sleeves fit all iPad generations. Côte&Ciel will launch the covered shell for iPad 3 shortly so please subscribe to our newsletter to stay updated.
How can I be sure of the Authenticity of Products:
We are proud that people are trying to copy our design. Nevertheless, Côte&Ciel authenticity is proven by the logos COTEETCIEL or Côte&Ciel, and our products are only available in our online store and at certified resellers.
What is Eco Yarn or Cargo Canvas? Can you provide more details on your used fabrics & materials?
Cargo Canvas Manufactured from robust natural cotton canvas, with a reduced biological footprint.
Diamond Grip The finest piquet fabric in a diamond finish combines the highest durability with a soft natural look in the latest colours.
Eco Yarn A hard-wearing material developed through eco-friendly processes, Eco Yarn saves precious resources while reducing our biological footprint.
Fibre Touch A soft, durable microfibre textile designed to polish and protect your portable devices.
Fibre Shell A hard, durable PU fibre that sits comfortably in the hand, with a non-slip matte finish for a firm hold on any surface.
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